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This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

Using the Change Management Console and the Change form

The Change Management console is the primary interface for change managers, and for support staff, especially change coordinators. It provides a dedicated workspace for managing and working on change requests. It provides quick access to the information you need and to the procedures that you perform most often. This console is designed for change managers who work with Change Management daily and do not want to view other Remedy ITSM applications. This console enables change managers and change coordinators to use Change Management to plan their days more effectively.

The Change Management console shows the most important details associated with changes requests, for example, tasks associated with changes, work information, and important broadcasts.

Change Management console

The roles of Change Manager and Change Coordinator display the same console, but with different options. The change management console optimizes your visual work space so that you can track changes quickly and efficiently.


You can configure the IT Home Page to display the Change Management console. The change console provides the Company and View By filters only and by default is configured to display only Open change records.

The section provides the following information:

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