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This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

Updating filters

Before using the integration, two filters containing embedded Web Services XML files require a post-installation update of the CMS host name and port number.

To update filters

  1. In the installation location, locate the following two XML files in the subdirectories under the \Remedy Change Management\ar directory.
    • CAICMS_SMAWebService.xml
    • CMSTMS_PolicyManagerTaskService.xml
  2. Copy both files to another location.
  3. Depending on your OS, perform one of the following steps:
    • (Microsoft Windows) Right-click each file, select Properties, clear Read-only, and then click Apply.
    • (UNIX) Change the file property to writable.
  4. Open the file to edit.
  5. Search for the http://cmshost:port string and replace it with relevant host name and port number configured for the CMS server.
    If SSL is being used, replace http with https.
  6. Save the updates.
  7. Using Remedy Developer Studio, import each XML file:
    • INT:CAICMS:SMAWebService
    • INT:CMSTMS:TAS:Automatic_PolicyManagerTaskService_002
  8. Log on as an AR Administrator user to Remedy Developer Studio.
  9. In the Servers list, select the server name.
  10. Choose Tools > Import Definitions > From Definition File > file names listed in itsmps:1.
  11. Select the filter in the Available Lists box and then click Add.
  12. Select the Replace Options on Destination Server option.
  13. Click Import.
  14. Repeat for each XML file.
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