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This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

Tracking operational changes related to projects

As part of the BMC Business Service Management strategy, BMC Change Management applies a repeatable process for production changes to improve the stability of business service and required changes. BMC Change Management provides a system of planning, scheduling, implementing, and tracking changes that need to be completed within your organization.

BMC Demand and Resource Management module of BMC IT Business Management Suite provides seamless integration with BMC Change Management. Therefore you can use the project portfolio management and resource management capabilities of BMC Demand and Resource Management to request and track change requests related to projects.

When you use BMC Change Management in conjunction with BMC IT Business Management Suite, you can perform the following tasks:

  • Schedule and and track operational changes required for capital projects
    Planning of projects in BMC IT Business Management Suite may involve operational changes related to the project. As part of planning the project, you can use BMC IT Business Management Suite to initiate change requests in BMC Change Management. IT Staff uses BMC Change Management to work on and complete the change request. You can then use BMC IT Business Management Suite to track all changes related to a project from a project perspective. This feature is especially useful for planning required operational changes that are driven from capital projects. When you create a change request in BMC IT Business Management Suite, the software automatically creates a project task related to that change request.
  • Plan and governance of complex changes
    When complex change requests require additional work that must be be tracked and managed as a project, you can use the functionality of linking a Project with Change Requests. This is useful to plan maintenance projects.
  • Plan resource assignments for changes and manage the resource pool
    If a change request in BMC Change Management is related to a project in BMC IT Business Management Suite, you can use BMC IT Business Management Suite to view the status of resources required for the change request. As a resource manager, you can efficiently manage the resource pool. You can assign resources across the project and sustaining work. You can plan high-level staffing for projects and operations. You can also forecast effort requirements based on historical time actuals.
  • Map the impact and dependency of a change, project, or release
    You can use BMC IT Business Management to understand the impact of changes and releases on projects and in turn better manage the execution of the projects.
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