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This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

Related request types for BMC Change Management and Release Management

The Relationships tab shows the relationships between the current change request to CIs and to other modules inside Change Management.

You use request types to define these relationships. The following table displays a list of request types to which you can relate changes (or releases) and their available actions, along with their start and end dates. The list varies depending on the other Remedy ITSM applications you have installed with Change Management.

Important

The Start date and End date values are not displayed in the Best Practice view.

Related request types to Change and Release Management modules

Request type

Actions

Relationship type

Start date

End date

Reference topic

CI Unavailability (Asset Management)

Search — Opens the CI Unavailability Relationships Search form to search for an unavailable CI, and then relate it to the release.

View — Opens the CI that is related to the release

Remove — Removes the CI from the relationship with the release; it does not delete the CI

Related to

Scheduled Start Date

Actual Start Date

Scheduled End Date

Actual End Date

Creating CI unavailability

Configuration Item

Search — Opens the CI Relationships Search form to search for a CI, and then relate it to the change or release

View — Opens the CI that is related to the change or release

Remove — Removes the CI from the relationship with the change or release; it does not delete the CI

  • Related to
  • Upgrades
  • Installs
  • Repairs
  • Removes
  • Impacts
  • Moves
  • Changes

Not applicable

Not applicable

Working with related configuration items

For more information about the relationship types, see CI relationship types.

Project (If BMC Remedy IT Business Management is installed)

View — Opens the Project summary form that displays details of the Project to which the change is related

Not applicable

Not applicable

Not applicable

Not applicable

Incident (If BMC Incident Management is installed)

Search — Opens the Incident Relationship Search form to search for an incident, and then relate it to the change or release

Create — Opens the Incident form in New mode

View — Opens the incident that is related to the change or release

Remove — Removes the incident from the relationship with the change or release; it does not delete the incident

  • Related to
  • Caused
  • Corrects

Reported Date

Responded Date

Performing additional functions with relationships

Infrastructure Change

Search — Opens the Change Relationship Search form to search for a change, and then relate it to the change or release

Create — Opens the Change form in New mode

View — Opens the change that is related to the change or release

Remove — Removes the change from the relationship with the change or release; it does not delete the change

  • Dependent
  • Related to


Scheduled Start Date

Actual Start Date

Scheduled End Date

Actual End Date

Creating related change requests

For more information about these relationship types, see Relating change requests.

Known Error (if BMC Problem Management is installed)

Search — Opens the Known Error or Solution Search form to search for a known error, and then relate it to the change or release

Create — Opens the Known Error form in New mode

View — Opens the known error that is related to the change or release

Remove — Removes the known error from the relationship with the change or release; it does not delete the known error

  • Related to
  • Initiated by

Problem Reported On

Corrective Action Determined

Workaround Determined On

Infrastructure Chg Initiated

Performing additional functions with relationships

LDAP Object

Search — Opens the LDAP Search form to search for an LDAP item, and then relate it to the change or release

View — Opens the LDAP item that is related to the change or release

Remove — Removes the LDAP item from the relationship with the change or release; it does not delete the LDAP item

Not applicable

Not applicable

Not applicable

Performing additional functions with relationships.

Problem Investigation (Problem Management)

Search — Opens the Problem Relationship Search form to search for a problem, and then relate it to the change or release

Create — Opens the Problem Investigation form in New mode

View — Opens the problem that is related to the change or release

Remove — Removes the problem from the relationship with the change or release; it does not delete the problem

Related to

Problem Reported On

Known Error Created

Workaround Determined On

Solution Created

Performing additional functions with relationships.

Release

Search — Opens the Release Relationship Search form to search for a release request, and then relate it to the change or release

Create — Opens the Release form in New mode

View — Opens the release request that is related to the change or release

Remove — Removes the release request from the relationship with the change or release; it does not delete the change or release

  • Related to
  • Member of

Scheduled Start Date

Deployment Start Date

Scheduled End Date

Deployment End Date

Searching for request types and establishing the relationship type.

Software Library Item

Search — Opens the Software Library Item Search form to search for an Storage Location, and then relate it to the change or release

View — Opens the Storage Location that is related to the change or release

Remove — Removes the Storage Location from the relationship with the change or release; it does not delete the Storage Location

Not applicable

Not applicable

Not applicable

Performing additional functions with relationships.

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