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This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

Monitoring the progress of a release request

As a release request is being worked on, you can follow its progress by viewing the information by clicking View on the Work Info form the table on the Work Detail tab.

For example, during its Deployment milestone, you can follow the progress of the tasks as they are being completed.

To view the progress of a release request

  1. Open the release request.
    The release request form displays details about the release assignments, target date, status, next approval phase, potential risks, and whether the release request has been escalated.
  2. View progress details of the release request by clicking the appropriate tab.



    Work Detail

    • View information about each step in the process in the work information history area.
    • Review the current stage in the approval process for the release request, including the next approval phase.

    The Work Detail tab is displayed when you open the Release form.


    View and create associations to activities and change requests.


    View and create associations between releases and other application objects (for example - incidents, known errors, changes, problem investigations, software library items, LDAP objects, CI unavailability and configuration items, and other releases).


    View the planned dates, information related to who and when the release request was submitted and by who and when the release request was last modified.


    Review the agreed-upon service targets for the request. This tab is visible only if the Service Level Management application is installed.

  3. View additional details by clicking the appropriate links.




    View the timing of the release request and its categorizations.


    View information relating to cost types, total costs, and the total costs in a specific currency.

  4. Close the Release form.
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