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This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

Managing Change Management event subscriptions

After BMC ProactiveNet Performance Management subscribes to change management events, change users with the Infrastructure Change Config permission can view and modify some configuration information in Change Management. This section describes the configuration options available for publishing Change Management events.

To manage Change Management event subscriptions

  1. Select Application Administration > Application Administration Console > Custom Configuration > Change Management > Advanced Options > Change CI Event Notification to BPPM.
  2. On the Change Event Publication tab:
    • Yes indicates that publishing of Change Management events to BMC ProactiveNet Performance Management is active.
    • No indicates that publishing of Change Management events to BMC ProactiveNet Performance Management is inactive.
  3. Enter the email IDs of the users to whom notifications should be sent in the Error Notification Email ID (s) field. Error notifications can be sent to multiple change users. Separate multiple email addresses using a semi-colon.
  4. The BMC ProactiveNet Performance Management Subscription details are available on the BPPM Subscription tab. The following details are populated after subscription:
    • BMC ProactiveNet Performance Management Instance Name — The name of the BMC ProactiveNet Performance Management instance provided at the time of subscription
    • Activation Status — The integration status that the BMC ProactiveNet Performance Management server sends to Change Management. The status can have the following values:
      • Active — The BMC ProactiveNet Performance Management instance is active and ready to receive Change Management events.
      • Inactive — The BMC ProactiveNet Performance Management instance is inactive and is not receiving the Change Management events.

        For more information on status and event notifications and queues, see Event notifications and queues.
    • BPPM Web Service Access User Management — This section provides authentication details required by Change Management to publish change management events to BMC ProactiveNet Performance Management.

      Important

      The default user ID and password to access the BMC ProactiveNet Performance Management web services to send events, is provided out of the box. However, if the user authentication details are modified, the details must be manually updated in this configuration screen.

    • (Optional) To check the connectivity to BMC ProactiveNet Performance Management, click Test Connection.
      Based on the success or failure of the connection, the appropriate success message or reason for failure error message is displayed.
  5. After required configuration information has been updated, click Save.
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