Implementing Change Request using Deployment Management Console
The following business scenario explains the implementation of a change request using the Deployment Management Console.
Ajay, the Business Analyst submits a request for enhancements required in Remedy IT Service Management. He then gathers information and generates a change request for implementing the change. The following diagram illustrates the lifecycle of a change request using Change Management and the Remedy AR System Deployment Management Console.
- In a controlled environment, the change request is directly promoted from the Development environment to the Production environment.
- If any issues are found during validation in QA or Production environment, the package is sent back to the developer for correction in the Development environment, and the process is restarted.