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This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

Event notifications and queues

Depending on the status of the BMC ProactiveNet Performance Management integration and the change event publication, events are either sent or queued.

The following table describes the behavior of the BMC Change Management BMC ProactiveNet Performance Management integration: 

BPPM Integration status

Change event publication status

Action

Active

Yes

Change events are sent.

Inactive

No

No change events are sent.

Suspended

Yes

Change events are queued.

The BMC ProactiveNet Performance Management integration status is set to Suspended when BMC ProactiveNet Performance Management is inactive for known reasons. Queued events are sent when BMC ProactiveNet Performance Management is active again. A maximum queue size is configured. For more information on queue size, see Defining command parameters.

Escalations are run every hour to verify the queue size, and if it exceeds the defined max queue size, the change subscription is deactivated and an email notification is sent to the BMC ProactiveNet Performance Management Administrator and the BMC Change Management Administrator.

In case of errors, an email notification is sent to the BMC ProactiveNet Performance Management Administrator and the BMC Change Management Administrator. The email includes a link to the error report.

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