Space banner

 

This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

Change_Submit_Service

To create an Infrastructure Change record, use either web services or use the interface form.

The following tables describe the values required to create an Infrastructure Change record using the CHG:ChangeInterface_Create form. These tables list the interface field value and its corresponding web service value.


Required input field values

DB field on interface form

Displayed on web services

Field value

Notes

z1D_Action

Action

CREATE

Keyword triggers workflow that initiates the submit operation

Description

Summary

Status

Status

Impact

Impact

Urgency

Urgency

Change Type

Change_Type

Timing

Class

Risk Level

Risk_Level

Company

Company

Location Company

Location_Company

First Name

First_Name

Last Name

Last_Name


Note

When a change template is used to create a change, the field values passed through the interface form overwrite values that are defined in the change template. With the exception that if a null value is passed through the interface form, the value is replaced from the template. For example, if the product category in the template is Hardware and in the interface form null is passed, the change product category is set to Hardware.


The following table lists the optional field values:

Optional input field values

DB field on interface form

Displayed on web services

Notes

Detailed Description

Notes

Displayed on the main form as Notes

Environment

Reason For Change

Reason_For_Change

Lead Time

Lead_Time

Performance Rating

Performance_Rating

Business Justification

Business_Justification

Product Cat Tier 1 (2)

Product_Categ_Tier_1

Product Cat Tier 2 (2)

Product_Categ_Tier_2

Product Cat Tier 3 (2)

Product_Categ_Tier_3

Product Name (2)

Product_Name

Product Model/Version (2)

Product_Model_ Version

Manufacturer (2)

Manufacturer

Categorization Tier 1

Categorization_Tier_1

Categorization Tier 2

Categorization_Tier_2

Categorization Tier 3

Categorization_Tier_3

Requested Start Date

Requested_Start_Date

Request End Date

Requested_End_Date

Scheduled Start Date

Scheduled_Start_Date

Scheduled End Date

Scheduled_End_Date

Actual Start Date

Actual_Start_Date

Actual End Date

Actual_End_Date

In Production

In_Production_Date

Company3

Chg_Manager_Support_Company

Used for assignment on the CHG:Infrastructure Change form

Support Organization

Chg_Manager_Support_Organization

Used for assignment on the CHG:Infrastructure Change form

Support Group Name

Chg_Manager_Support_Group

Used for assignment on the CHG:Infrastructure Change form

CAB Manager (Change Co-ord)

Change_Manager

Used for assignment on the CHG:Infrastructure Change form

ChgImpCpy

Chg_Implementer_ Support_Company

Used for assignment on the CHG:Infrastructure Change form

ChgImpOrg

Chg_Implementer_ Support_Organization

Used for assignment on the CHG:Infrastructure Change form

ChgImpGrp

Chg_Implementer_ Support_Group

Used for assignment on the CHG:Infrastructure Change form

ChgImp

Change_Implementer

Used for assignment on the CHG:Infrastructure Change form

ASCPY

Chg_Assignee_Support_Company

Used for assignment on the CHG:Infrastructure Change form

ASORG

Chg_Assignee_Support_Organization

Used for assignment on the CHG:Infrastructure Change form

ASGRP

Chg_Assignee_Support_Group

Used for assignment on the CHG:Infrastructure Change form

ASCHG

Change_Coordinator

Used for assignment on the CHG:Infrastructure Change form

Change Target Date

Change_Target_Date

Used for tracking the approximate target date for completion of a change request

CI Name

CI_Name

Lookup Keyword

Lookup_Keyword

For more information see .

z1D_WorklogDetails

Work_Info_Summary

Required for creating work information

z1D_Activity Type

Work_Info_Type

Optional for creating work information. Defaults to General Information if left null.

Secure Work Log

Work_Info_Locked

Optional for creating work information. Defaults to No if left null.

View Access

Work_Info_View_ Access

Optional for creating work information. Defaults to Internal if left null.

z1D_Details

Work_Info_Notes

Optional for creating work information

z1D_ActivityDate_tab

Work_Info_Date

Optional for creating work information

z1D_ CommunicationSource

Work_Info_Source

Optional for creating work information

Phone Number

Req_by_Phone_Number

Organization

Req_By_Organization

Department

Req_By_Department

Support Group Name2

Req_By_Group



The following table lists the fields set through workflow:


Fields set through workflow

DB field on interface form

Notes

Infrastructure Change ID

Priority

RequesterLoginID

This is set to $USER$ by default (currently not a web service input).

Submitter

Set to $USER$



Was this page helpful? Yes No Submitting... Thank you

Comments