Best practices for planning your implementation
The goal of Remedy Change Management is having a well-defined change control process. This helps minimize the risk and maintain service availability while making IT related changes. That is why, getting the Change Management application up and running quickly in your organization is critical to your business’s success.
In spite of which service management framework that you are using, for example, ITIL, VerSM, etc., make sure that the application is flexible enough to implement the Change Management process.
This topic outlines the best practice approach for implementing the out-of-the-box Change Management application.
Before you begin
Before you begin the planning for Change Management implementation, make sure that:
You understand the different processes within each business unit to ensure completion and compliance.
- You understand the scope and benefits of the change control process.
- You are aware of the roles played by individuals and groups within your organization.
Your organization has defined its ITSM foundation data such as People, Organization, Location, and Categorization.
- You have training on Change Management and Remedy IT Service Management that is used to implement Change Management within your organization.
You have a Configuration Management program established to coincide with Change Management within your organization.
Implementing Remedy Change Management
|Overview step||Reference topic|
|Understand the out-of-the-box change classes||Creating a change request at the initiate stage|
|Understanding permission roles|
|Understanding functional roles||User roles in the change request lifecycle|
|Assigning permission roles and functional roles||Assigning permission roles and functional roles|
|Understanding change control process flows||Using change control process flows|
|Understanding the change request status values and transitions||Change request status values and transitions|
|Understanding the change class types||Creating a change request at the initiate stage|
|Understanding the approval stages of a change request|
Configuring process flows and approvals
|Configuring approval mappings|
|Configuring assignments||Configuring assignment routing|
|Configuring change rules||Configuring change rules|
|Configuring risk levels and factors||Configuring risk assessment|
|Configuring change prioritization||Configuring change prioritization|