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This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

Assigning permission roles and functional roles

You must grant the permission and functional roles to the users in your organization who will use the Change Management application.

StepDescriptionReference topic
1

Understand the different Change Management roles and functions. 

For example, the Change Coordinator role generally requires the Change User (floating or fixed) and AR System user (floating or fixed) permissions and the functional role of Infrastructure Change Coordinator.

Mapping Change Management roles to permission groups

2Understand the Data Management features available for all the Remedy IT Service Management applications.

Data Management

3Review and update the assigned permission and functional roles from the CTM:People form, which is accessible from the Application Administration Console.

Adding support staff

4Go through the additional information about the permissions required to access applications in Remedy IT Service Management and Smart IT.

For Remedy IT Service Management Permission groups and application access

  • Accessing permission roles from the CTM People form

  • Accessing functional roles from the CTM People form

For Smart IT Smart IT roles and permissions

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