Assigning permission roles and functional roles
You must grant the permission and functional roles to the users in your organization who will use the Change Management application.
Understand the different Change Management roles and functions.
For example, the Change Coordinator role generally requires the Change User (floating or fixed) and AR System user (floating or fixed) permissions and the functional role of Infrastructure Change Coordinator.
|2||Understand the Data Management features available for all the Remedy IT Service Management applications.|
|3||Review and update the assigned permission and functional roles from the CTM:People form, which is accessible from the Application Administration Console.|
|4||Go through the additional information about the permissions required to access applications in Remedy IT Service Management and Smart IT.|
For Remedy IT Service Management—
For Smart IT—