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This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

Adding vendor information

A vendor is a third-party company that provides services that might be required to complete a request. Vendors can use their own tracking systems to create and manage tickets for these services.

The Vendor Management feature of Change Management enables users to maintain details of the vendor and the vendor ticket within a change request to track a vendor's involvement in a change. Users can extract the vendor details from change requests for reporting purposes using the custom reports feature.

For more information on generating custom reports, see Creating reports .


When you create a change request from an existing incident or problem request, vendor information in the related request is not automatically copied to the change request created.

To enter vendor information

  1. Open the change request.
  2. On the change form select the vendor group from the Vendor Group field.
  3. If the vendor's ticket number is available, enter this information in the Vendor Ticket Number field.
  4. Click Save.
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