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This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

Adding Requester information

Enter additional information about the requester on the Change form as needed.

Important

Requested For information can be modified only when the change is in the Initiate stage.

By default, the Requested For fields are auto-populated with the details of the user who creates the change after the change request is submitted. If this user is not associated to a support group, the Support Company is set to the Location Company of the user. If this user is associated to a support group, the Support Company, Support Organization, and Support Group is set to the user's default Support Group.

You can modify the Requested For fields, if required. The Support Company field list is based on the user selected in the Last Name field of the Requested For information.

  • If the selected user does not belong to the support staff group all companies are listed similar to Change Location companies.
  • If the selected user belongs to the support staff group this list is restricted to his Support Group companies.

To enter requester information

  1. Open the change request.
  2. Choose Quick Actions > Requested For.
  3. Enter information about the requester in the Requested For dialog box.
    The Requested For information provides details about the company, user details, organization and department for which the request has been created.
  4. Click OK.
  5. Click Save.
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