Adding classification information
To enter classification information
- On the Change form, click the Categorization tab.
Enter the following information:
Define the urgency of the change (for example, Normal). For more information, see Creating a change request at the initiate stage - Best Practice view.
Define the business reason for implementing the change request.
Available options include:
- New functionality
If the request needs to go through the approval process, change reason information can be helpful.
Choose Links > Categorizations and enter the following information:
Operational categorization is based on a three-tier hierarchy that is configured in the Operational Catalog.
Product categorization is based on a five-tier hierarchy that is configured in your Product Catalog.
- Click Save.