Space banner


This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

19.08 enhancements

This section contains information about enhancements in version 19.08 of BMC Change Management.

For more information, see Remedy IT Service Management Suite enhancements

Related topics

Downloading the installation files

Known and corrected issues

Release notes and notices

BMC Change Management enhancements

The following sections provide information about the enhancements in the 19.08 release.

Automating risk level computing by using machine learning

The BMC Helix Cognitive Service Automation feature uses machine learning capabilities to get recommendations for Risk Level in Change Management. For more details, see  Use case - Automating service management by using BMC Helix Cognitive Automation .

What else changed in this release

In this release, note the following significant changes in the product behavior:


Product behavior in versions earlier than 19.08

Product behavior in version 19.08

Atrium Impact Simulator in BMC Change ManagementAtrium Impact Simulator used Adobe flash as a default option to render impact simulation.

Starting with this release, Atrium Impact Simulator uses HTML as a default option to render impact simulation because Adobe has announced the end of development and distribution of Flash Player by the end of the year 2020. For more details, see Adobe flash in Remedy .

Type-ahead option for the Service CI field.The type-ahead option was implemented for some fields and the matching values were displayed after the first keystroke.

To maintain consistency and to improve performance, the type-ahead option is now implemented for the Service CI field. This option is available if the Service CI field supports both, entering and selecting a value.

The Service CI field has been modified in the following forms:

  • CHG:Change Management Console
  • CHG:Template
  • RMS:ReleaseManagementConsole
  • RMS:Copy Release 
  • RMS:RMSSLM:Qualbuilder 
  • RMS:Template

This option displays matching values after you enter three keystrokes in the Service CI fields. To configure this value, see Automatically completing menu entries .

Was this page helpful? Yes No Submitting... Thank you