Relating tasks to a request
Multiple tasks may be required to complete a request. Add the tasks required to complete the request to Tasks tab of the request record. This section describes the various tasks you can add to a request.
After adding tasks to a request, if you do not save the request, or due to other issues, if the request is not created, the tasks related to the request are not deleted. These tasks are saved as orphaned tasks in the system.
However, the escalation SYS:CLN:TA@00:05-StartCleanup which is run every 24 hours deletes any tasks that are in Inactive state longer than a defined retention period, and do not have any parent record associated with it.
The following topics are discussed.