This documentation supports the 18.08 version of Change Management.

To view the latest version, select the version from the Product version menu.

BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite) provides out of-the-box IT Information Library (ITIL) service support functionality. BMC Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model.

Release notes and notices
updated 31 May

Learn what’s new or changed for BMC Change Management version 18.08, including new features, urgent issues, documentation updates, and fixes or patches.

Note

This section only includes information about changes since the most recent release of BMC Change Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1 and 18.05.

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DateTitleSummary
August 31, 201818.08 enhancements

In the Remedy IT Service Management Suite 18.08 release the BMC Cognitive Service Management feature is enhanced to automatically apply template to change requests that are created by using emails.


Getting started

 

Quick Start >

Planning

 

Performance, permissions, and system requirements

Installing

 

Information about installation and configuration of the product, migration of data, and deployment

Upgrading

 

Upgrade process

Troubleshooting

 

Issues resolution, logs, and contacting Support

Using

 

Interface descriptions, using the product

Administering

 

Information about adding custom fields and actions, and setting up Smart Reporting

Developing

 

Development interfaces and toolkits

Integrating

 

Integrations with other products
PDFs

 

Additional resources

The following hyperlinks provide information outside of the BMC Change Management documentation that you might find helpful:
  • BMC Communities, BMC Remedy community
  • BMC Change Management Support page, Remedy Change Management Support
  • Search the BMC Support Knowledge base
  • BMC Educational Services, BMC Remedy ITSM Suite learning path
  • BMC Global Services, BMC Remedy ITSM offerings
  • www.bmc.com information about BMC Remedy ITSM Suite
  • Documentation for related products
    • BMC IT Service Management Suite documentation
    • BMC Asset Management documentation
    • BMC Knowledge Management documentation
    • BMC Service Desk documentation
    • BMC Service Level Management documentation
    • BMC Service Request Management documentation
    • BMC Remedy AR System Server documentation
    • BMC Atrium Core documentation

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

  • The Action Request System discussion list, ARSLIST
 

FAQs

This topic provides answers to frequently asked questions (FAQ) about BMC Change Management.
 How do I add risk factors and risk factor questions for performing risk analysis?

Use the Application Administration Console to add risk factors and risk factor questions. For instructions, refer to the following topics:

 How do I create alternate approvers?

Use the Alternate Approvers tab on the CTM:People form to set up alternate approvers. For more information, see Adding alternate approvers.

Alternatively, you can use the AP:Administration form to define a process administrator for the approval process. For more information, see Working with the AP-Administration form in the BMC Remedy AR System online documentation.

 As an approver, how do I request additional information in an approval signature?

See Requesting more information about approval requests in the BMC Remedy AR System online documentation.

 As a requester, how do I respond to requests for more information in an approval signature?

See  Viewing and responding to More Information requests in the BMC Remedy AR System online documentation.

 How do I enable Task Phase Management?

Use the Change Configuration Rules form to enable Task Phase Management. For more information, see Configuring change rules.

Also see related topics:

 How do I create custom filter options on the Change Management Console?
 How do I create custom process flows for BMC Change Management?

Use the Application Administration Console to define a custom change lifecycle and custom status transitions. For instructions, see Configuring custom process flows.

 How do I disable automatic assignment if I leave the Change Coordinator and Change Manager fields blank in a change request?

On the Change Configuration Rules form, set Assignment Engine Integration to No. For more information, see Configuring change rules.

 How do I create custom notifications for approval signatures?

Use the Notification tab on the AP:Administration form to create notifications. For more information, see Defining notifications in the BMC Remedy AR System online documentation.

 How do I enable logging for approval debugging?

Perform the following steps:

  1. In the Applications sliding menu, select Quick links > Approval Administration Console > Server settings (in the navigation panel) to open the AP:Admin-ServerSettings form.
  2. Select the Approval Debug Mode check box.
  3. Specify the location of the log file.
  4. Click Save.

For more information, see BMC Remedy Approval Server debug log in the BMC Remedy AR System online documentation.

 

 

 

 

 

 

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