Customizing approval emails
Out of the box, approval emails contain basic information about the request that requires an approval. You can customize the fields that are displayed in approval emails.
For information about modifying the format of the emails, see in the Remedy AR System documentation.
To customize the content of approval emails
Log on to a browser as a Remedy AR System administrator and open the SYS:Notification Messages form.
Locate the notification message that is defined for email approvals for the application:
BMC Service Request Management
Update the text in the Email Message Body box with the customized email content.
Use HTML tags to create and format the email message content.
To include additional fields in the email message, click the down arrownext to the Email Message Body field and select a field from the list.
To add fields that are not listed, see the details for the in .
Field names are enclosed in # tags.
For fields that you select from the list, notification workflow translates the field variables into the actual field contents before sending the notification message. If you add fields that are not in the list, notification workflow must be customized. For more information on email fields and workflows, see in the Remedy AR System documentation.
- Save the form.
Your approval email message will display the fields that you included in the Email Message Body field.