Copying change requests
The following fields are populated with information from the change from which you are copying: Summary, Change Type, Class, Timing Reason, Impact, Urgency, Priority, Risk Level, Lead Time, Environment, Reason For Change, and Notes. You can change the information in these fields to reflect the new change. You are also presented with different sections of the change that you can copy.
Users with Change viewer and Change submitter permissions cannot copy a change request.
To copy a change request
- From the left navigation pane on the Change form, choose Functions > Copy Change.
On the Copy Infrastructure Change dialog box, click the sections to include in the new request.
Depending on the options that you select, the following information is copied to the new change request:
Copy Requested For Customer
All information from the Requested For dialog.
Copy Impacted Areas
All the impacted areas information that is displayed in the Impacted Areas dialog is copied. For more information see, Viewing and updating affected areas.
Copy CI/Component Relationships
All CIs or Components from the Relationship tab.
You will be prompted to enter additional information. For more details, see Copying tasks from another change request.
Copy Related Changes
All related change requests. Related Infrastructure Change Requests with a Dependent relationship type will be converted to Related To relationships.
To keep the dependent relationship, in the Relationship tab, search for the dependent change request, make a new dependent relationship and delete the Related To relationship that were copied.
Copy Work Info (with attachments)
All Work Info, including attachments.
Manually refresh the Work Info on the copied Change request to view the copied information.
Task Phase settings of the original change is also copied to the new change.
- Make any modifications to the new request you are creating (for example, changing its priority or timing).
Click Start Copy.
The copy function can take several minutes to process.
After the change is copied, the Change form opens in New mode with the newly copied change information in a Draft status. You now can modify and submit the new request.
The Support Group and Change Coordinator information is not copied to this new Change request, and the user's default Support Group and Change Coordinator information is applied to the new Change request.
Save the new copy of the request.
A copied change request is not automatically submitted.