This documentation supports the 18.08 version of Change Management.

To view the latest version, select the version from the Product version menu.

Configuring risk factor questions

When you create risk factor questions, include all the questions that your company needs answered to complete a change request. These questions typically involve time, cost, number of people involved, and so on.

You can create a set of risk factor questions that are specific to a company or operational categorization. You do not have to create questions for all companies. If a company does not have a specific set of questions, the global questions (configured for the Global company) apply.

To configure new risk factor questions

  1. From the Application Administration console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Change Management > Risk Factors > Change Risk Selection, and then click Open.
  3. On the Risk Factors Configuration form, select the company.
  4. (Optional) Select the operational categorization.
    The configuration applies to both the company and the operational categorization. You can select up to three levels of categorization.
    For example, to define risk factor questions for provisioning a virtual machine, you might select the following three categorizations:
    • Tier 1 — Request
    • Tier 2 — Virtual Machine
    • Tier 3 — Provision
  5. To create a new risk factor, click Add.
    The Risk Factors Template form appears. Use this form to create a question, possible answers, display sequence, and weighted risks that are specific to your company policy as applicable to the selected operational categorization.
  6. For each risk factor question, perform the following steps:
    1. In the Risk Factor field, enter a question.
      For example: Must this change be performed during business hours?
    2. In the Risk Weight field, select the percentage weight.
      Select risk weights that indicate how significant the risk is to the change request. These values are predetermined in the CHG:ChangeRiskRanges form. You must have the AR Administrator role or the Infrastructure Change Config permission to modify these values.
    3. In the Display Sequence field, select the sequence order to display your question in the Risk Assessment Questions dialog box.
      You can create as many questions as necessary.
    4. In the Menu Label field under Answer Choices, define the set of possible answers to display for your question.
      Here you create the predefined answers that are suitable for your question:
      1. Yes and No
      2. Numerical range (for example, 0, less than 5, and so on)
      3. Menu choices
      The only limitation is that the number of answer choices cannot exceed five.
    5. In the Risk Value field, select the value to assign to your answer.
      Select risk values that indicate how likely the risk is to occur. The higher the number you select, the higher the risk is for your change. Make sure you understand clearly the relative values of the answers as they apply to the overall weight of the question itself.


      If you create an incorrect sequence of labels and risk values, you can use Delete to remove the answer choices, and then you can reenter them.

    6. Use the Menu Sequence field to specify the order in which the answers to your question appear in the Risk Assessment Questions dialog box, and then click Add/Modify.
    7. Click Save.
      The Risk Factors Template form closes, and your question appears in the Risk Factors Configuration form. You can continue to enter questions.
  7. In the Questions Per Page field, enter the number of questions to display in the Risk Assessment Questions dialog box.
    The maximum number that you can set is 5. If you create 10 questions, the first 5 that you define in the sequence are displayed to users. After those questions are answered, the next set of questions appears.

Where to go from here

Create derived risk factors, as described in Configuring derived risk factors.

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