This documentation supports the 18.08 version of Change Management.

To view the latest version, select the version from the Product version menu.

Configuring LDAP with TMS on The AR System server

As an administrator, you can configure LDAP with Task Management System (TMS) on the Remedy AR System server.

LDAP configuration with TMS on the AR System server is done in two steps. First, the connection to the designated LDAP server is configured through ARDBC LDAP Configuration form with Remedy User or a browser. The next step is to edit the TMS:LDAPUser and TMS:LDAPGroup forms in Remedy Developer Studio. This procedure also covers integration with the Sun ONE directory server.

For more information about LDAP plug-ins, see  LDAP plug-ins in BMC Remedy AR System  in the Remedy AR System documentation.

Important

You must be a Remedy Action Request System Administrator user to perform this procedure.

To configure Active Directory Application Mode (AD/ADAM) Directory Servers

  1. Log in to Remedy Mid tier.
  2. Open the object-list.
  3. Search for and select the ARDBC LDAP form.
  4. Enter the LDAP server to use to relate the LDAP users and groups, and then click Save.
  5. Log in to Remedy Developer Studio.
  6. In the Servers list, select your server name, and then choose the Forms option.
  7. Choose Edit > Find, and type TMS:LDAPUser, click Find.
  8. Select the form, and then choose Form > Form Properties.
  9. On the Vendor Information tab, replace the Table Name with the LDAP host and the Base DN for your LDAP configuration.
    For example, replace the Table Name with the following value:

    ldap://172.23.237.64:389/
    cn=users,dc=example,dc=com??sub?(objectclass=user)
    

    For Sun ONE directory server, use the following values:

    ldap://172.23.237.64:389/
    ou=people,dc=example,dc=com??sub?(objectclass=inetorgperson)
    
  10. Because the distinguishedName property is not available for Sun ONE directory server, to get the Full DN, configure the entrydn property.
    1. In the TMS:LDAPUser form, double-click the distinguishedName field.
    2. In the Field Properties dialog box, click the Database tab.
    3. In the Name field, type entrydn.
    4. Click Save.
  11. Click OK to save your changes.
  12. Close the TMS:LDAPUser form, and then open the TMS:LDAPGroup form.
  13. Choose Form > Form Properties.
  14. On the Vendor Information tab, replace the Table Name with the LDAP host and the Base DN for your LDAP configuration.
    For example, replace the Table Name with the following value:

    ldap://172.23.237.64:389/
    cn=users,dc=example,dc=com??sub?(objectclass=group)

    For Sun ONE directory server, use the following values:

    ldap://172.23.237.64:389/
    ou=people,dc=example,dc=com??sub?((objectclass=groupofnames)
    (objectclass=groupofuniquenames))
  15. Because the distinguishedName property is not available for Sun ONE directory server, to get the Full DN, configure the entrydn property.
    1. In the TMS:LDAPUser form, double-click the distinguishedName field.
    2. In the Field Properties dialog box, click the Database tab.
    3. In the Name field, type entrydn.
    4. Click Save.
  16. Click OK to save your changes.
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