This documentation supports the 18.08 version of Change Management.

To view the latest version, select the version from the Product version menu.

Change prioritization

When a user selects the impact and urgency of a change request, BMC Change Management adds the numerical weights together to calculate the priority weight and assign a descriptive priority, such as Critical.

The Change Prioritization form shows the prioritization formulas.

Note

If you change the weight for an impact or urgency level, or change a priority weight range, you must reselect the impact or urgency in the applicable prioritization formulas.

To configure change prioritization

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Change Management > Advanced Options > Change Prioritization > Change Prioritization, and then click Open.
    The Change Prioritization form appears in New mode.
  3. To change to Search mode, click Search on the form in a browser.
  4. Search for the appropriate rule, and then open it.

    Example of change prioritization

    Click the following figure to expand it.

  5. Reselect the impact level from the Impact list.
    The value of the impact weight is updated to the current value.
  6. Reselect the urgency level from the Urgency list.
    The value of the urgency weight is updated to the current value.
  7. In the Description field, you can enter a descriptive note.
  8. Click Save.
  9. Repeat step 4 through step 8 for each prioritization formula that contains a changed impact weight or changed urgency weight.
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