This documentation supports the 18.08 version of Change Management.

To view the latest version, select the version from the Product version menu.

18.08 enhancements

This section contains information about enhancements in version 18.08 of BMC Remedy IT Service Management Suite.

Related topics

Downloading the installation files Open link

Known and corrected issues

Release notes and notices

Enhancements to BMC Cognitive Service Management in creating change requests

The BMC Cognitive Service Management feature is enhanced for creating change requests. When a request is created using an email sent by a user, the BMC Cognitive Service Management feature scans the email subject or content of that email and applies the relevant template. For more details, see the following topics:

Creating a change request by using email

Configuring BMC Helix Cognitive Automation Open link

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