This section describes common BMC Remedy IT Service Management user scenarios that you encounter as IT support staff. Calbro Services user personas help to illustrate the user scenarios. The typical steps described by these user scenarios are in keeping with BMC best practices as outlined by BMC Service Management Process Model (BMC SMPM).
The user scenarios indicate people that are included with sample data. For each of these people, the user name is the person's first name, and the password is password.
The user scenarios do not necessarily refer to specific Calbro Services sample data (for information about Calbro Services, see Calbro Services company example). To follow the user scenarios, in some instances, you might need to create your own sample data (for example, bulk inventory CIs). In addition, you might need to grant additional permissions to certain users.
Consult the following use cases for information on how to achieve value with the product BMC Change Management.
|Adding laptop memory||Completing user's request for additional hardware using the Change Management process.|
BMC Change Management
|Upgrading server hardware||Understand risks, change schedules, known collisions, and obtain required approvals before physically upgrading hardware for a server.||BMC Change Management|
|Releasing a new software program||Manage all tasks and changes required to complete upgrading and releasing a new software program within an organization.||BMC Change Management|