Task Management System permissions
While working on tasks, it is important to identify the task sub-component permissions that are required for working with the tasks.
Task sub-component permissions
The Task Management System is a sub-component that is installed with the BMC Incident Management, BMC Problem Management, BMC Change Management, and BMC Service Request Management applications. The Task component is used with the other applications (for example, Incident, Change, and so on) to create a task that must be completed as a step in an overall process.
Application user license type
Users with Task Administrator permissions can perform functions that span the following three settings areas.
Task Application Config
Users with Task Application Config permission can perform the following functions that span the following two components.
Users with Task Manager permissions have access to updated records.
Task Process Config
Users with Task Process Config permissions can perform these functions that span the following two components.
Users with Task User permissions have access to updated records.
Application based permissions
You must have the permissions described in the table below to view, create, or modify a task related to change request. You can open the task either from the parent request or your IT home page. Depending upon the permissions given to you by your administrator, you can perform these operations on a task.
|User roles and permissions||Operations on the task|
Change manager, change coordinator or a member of the change manager or change coordinator support group with either of the following permissions:
|Change management user with Infrastructure Change Submitter permission.||Yes||Yes||No|
|Change management user with Infrastructure Change Viewer permission.||No||No||No|