Related request types for BMC Change Management and Release Management
The Relationships tab shows the relationships between the current change request to CIs and to other modules inside Change Management.
You use request types to define these relationships. The following table displays a list of request types to which you can relate changes (or releases) and their available actions, along with their start and end dates. The list varies depending on the other Remedy ITSM applications you have installed with Change Management.
Important
The Start date and End date values are not displayed in the Best Practice view.
Related request types to Change and Release Management modules
Request type | Actions | Relationship type | Start date | End date | Reference topic |
|---|---|---|---|---|---|
CI Unavailability (Asset Management) | Search — Opens the CI Unavailability Relationships Search form to search for an unavailable CI, and then relate it to the release. View — Opens the CI that is related to the release Remove — Removes the CI from the relationship with the release; it does not delete the CI | Related to | Scheduled Start Date Actual Start Date | Scheduled End Date Actual End Date | |
Configuration Item | Search — Opens the CI Relationships Search form to search for a CI, and then relate it to the change or release View — Opens the CI that is related to the change or release Remove — Removes the CI from the relationship with the change or release; it does not delete the CI |
| Not applicable | Not applicable | Working with related configuration items For more information about the relationship types, see CI relationship types. |
Project (If BMC Remedy IT Business Management is installed) | View — Opens the Project summary form that displays details of the Project to which the change is related | Not applicable | Not applicable | Not applicable | Not applicable |
Incident (If BMC Incident Management is installed) | Search — Opens the Incident Relationship Search form to search for an incident, and then relate it to the change or release Create — Opens the Incident form in New mode View — Opens the incident that is related to the change or release Remove — Removes the incident from the relationship with the change or release; it does not delete the incident |
| Reported Date | Responded Date | |
Infrastructure Change | Search — Opens the Change Relationship Search form to search for a change, and then relate it to the change or release Create — Opens the Change form in New mode View — Opens the change that is related to the change or release Remove — Removes the change from the relationship with the change or release; it does not delete the change |
| Scheduled Start Date Actual Start Date | Scheduled End Date Actual End Date | Creating related change requests For more information about these relationship types, see Relating change requests. |
Known Error (if BMC Problem Management is installed) | Search — Opens the Known Error or Solution Search form to search for a known error, and then relate it to the change or release Create — Opens the Known Error form in New mode View — Opens the known error that is related to the change or release Remove — Removes the known error from the relationship with the change or release; it does not delete the known error |
| Problem Reported On Corrective Action Determined | Workaround Determined On Infrastructure Chg Initiated | |
LDAP Object | Search — Opens the LDAP Search form to search for an LDAP item, and then relate it to the change or release View — Opens the LDAP item that is related to the change or release Remove — Removes the LDAP item from the relationship with the change or release; it does not delete the LDAP item | Not applicable | Not applicable | Not applicable | |
Problem Investigation (Problem Management) | Search — Opens the Problem Relationship Search form to search for a problem, and then relate it to the change or release Create — Opens the Problem Investigation form in New mode View — Opens the problem that is related to the change or release Remove — Removes the problem from the relationship with the change or release; it does not delete the problem | Related to | Problem Reported On Known Error Created | Workaround Determined On Solution Created | |
Release | Search — Opens the Release Relationship Search form to search for a release request, and then relate it to the change or release Create — Opens the Release form in New mode View — Opens the release request that is related to the change or release Remove — Removes the release request from the relationship with the change or release; it does not delete the change or release |
| Scheduled Start Date Deployment Start Date | Scheduled End Date Deployment End Date | Searching for request types and establishing the relationship type. |
Software Library Item | Search — Opens the Software Library Item Search form to search for an Storage Location, and then relate it to the change or release View — Opens the Storage Location that is related to the change or release Remove — Removes the Storage Location from the relationship with the change or release; it does not delete the Storage Location | Not applicable | Not applicable | Not applicable |
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