This documentation supports the 18.05 version of Change Management.

To view the latest version, select the version from the Product version menu.

Change task status transitions

  1. If the tasks are already assigned to an individual only, the task status is Assigned when the tasks are activated. If they are not assigned to  to a group or individual, the task status is Pending and the task status reason is Assignment. You must assign the task to an individual to move the task status to Assigned.  When a task group is activated, its status changes to Work In Progress while the first task is activated.
  2. Tasks in Assigned status can be worked on by the Task Implementer or Assignee. When work on the task begins, the Task Implementer sets the status of the task to Work In Progress. When the first task's status changes to Work In Progress from Assigned, the Actual Start Date of the change request is populated with the current date and time from the workflows.
  3. When work on the task is completed, the Task Implementer sets the status of the task to Closed. The Actual End Date of the change request is populated with the current date and time from the workflows corresponding to the last task. In the case of task group when all the tasks in the group are closed, the task group is closed.
    • If task phase closure is enforced, all tasks of a defined phase must be closed before the change request can move forward. If any of the tasks are open when the Change Manager or the Change Coordinator tries to move the request to the next status, the following error is displayed:
      This Change Request has at least one open task or task group. Close all children tasks before setting Change Status to Completed or Closed. (ARERR 45075)
    • If the task phase closure is not enforced:
      • All activated tasks can be closed at any stage prior to the Completed status of the change request as the change request moves forward.
      • New tasks can be added for any phase at any stage of the change request before the change is closed.
      • The first task is activated when the change status is Scheduled.
        The change request moves to Completed status if all tasks are completed.
  4. When tasks having the same sequence number are closed, the tasks with the next sequence number are activated.

Note

When a task is created, it is assigned a sequence number that can be updated manually at a later stage.

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