This documentation supports the 18.05 version of Change Management.

To view the latest version, select the version from the Product version menu.

Approving changes using Approval Central

You can use Remedy AR System Approval Central to approve change requests. This is especially important if your current access permission does not allow you to access the change request. Not all approvers have access to the Change Management application through their home pages, yet still have the role to approve change requests before they can move forward.

Important

You must have appropriate permissions to modify a change request to view the change request and approve it. For more information on roles and permissions, see User permissions in the Remedy IT Service Management documentation.

To approve changes using Approval Central

  1. Log in to the AR System server as the approver.
  2. Open Approval Central.

    Using Approval Central to approve change requests

    Important

    Click the Source ID to view details of the change request.


    Approval Central displays all pending change requests that are assigned to you. If there are many requests, you can filter them by using the fields in the Search Criteria area.

  3. Approve, reject, hold, reassign, or view the change request.
    After you approve the change request, it no longer is displayed in the Approval Requests table. The appropriate approvers are notified of any reassigned approvals.

Important

If approvers need more information about a change request, they can view the request details and add a question in the approval activity log. Their signature is on hold while they are waiting for the information and the status is set to More Information.

When you enter information in the Comments and More Information fields while approving or rejecting a change request by using the Approval Central, the information entered in these fields is saved when you save the form. However, when you open the pending change request, the Change Signature form from the Work Details tab displays empty Comments and More Information fields. However, this does not affect the change request process.

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