This documentation supports the 18.05 version of Change Management.

To view the latest version, select the version from the Product version menu.

Activity statuses

You can define multiple activities for a particular milestone. Each activity can go through the multiple statuses. The status of an activity can be updated either manually or by an action performed on the activity.

An activity can go through the following statuses:

StatusDescription
DraftWhen an activity is created, it is in the Draft status.
AssignedWhen the activity is assigned, it moves to the Assigned status.
PendingIf the activity is not assigned, it moves to the Pending status. It can be moved to the Pending status for any reason, such as pending for information.
In ProgressWhen work on the activity is started, the activity status to In Progress.
Completed

When work on the activity is completed, change the activity status to Completed. The actual start dates and actual end dates must be entered before the status is changed to Completed.

Important: An activity with a status of Completed can be reopened by changing the status to Pending.

CancelledIf for some reason the activity is cancelled, change the activity status to Cancelled.
ClosedWhen the work on an activity is completed and you want to close the activity, change the activity status to Closed. Once the activity status is set to Closed, the activity cannot be reopened.

The following table describes the valid status transitions for an activity:

Status to which the activity can be transitioned

Draft

Assigned

Pending

In Progress

Completed

Cancelled

Closed

Draft

NA

Yes

No

No

No

Yes

No

Assigned

No

NA

Yes

Yes

No

Yes

No

Pending

Yes

Yes

NA

Yes

No

Yes

No

In Progress

No

No

No

NA

Yes

Yes

No

Completed

No

No

Yes

No

NA

No

Yes

Cancelled

No

No

No

No

No

NA

Yes

Closed

NA

NA

NA

NA

NA

NA

NA

Before you can complete the request release, all activities must be closed, completed, or cancelled.

Important

You can define multiple tasks for each activity. The out-of-the-box settings define that tasks are activated in the sequence assigned to them. All tasks with sequence number 1 are activated when the activity record reaches the Assigned status. The status of the activity can be changed to Completed when all tasks defined for that activity are closed. You cannot complete an activity if all the tasks associated with that activity are not completed.

Configuration settings for activating tasks can be modified by modifying the Activity status for Activation field on the Configure Activity Rule form. For more information on configuring activities, see Configuring activity rules.

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