Workflows for service fulfillment

Catalog uses the workflow designer tool. The workflow designer is a visual tool based on Business Process Model and Notation 2.0 (BPMN) standards. It has elements that can be dragged and dropped on the canvas to create a process.

Service catalog administrators and internal service suppliers can create workflows that send actions to fulfill service requests through connected systems. There is also a generic connector for integrating with any application that enables web service access through REST API calls.

The following animated video shows how you can create a process workflow.


Related topic

Review the following sections to learn how to design and build basic process workflows.


When you design a workflow, create the process inputs first. You can attach each process input to a process question that can receive its value from a user question or a default value. By using process variables, you can attach a the same workflow to different services, and still provide specific information based on the service.

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