Service approval and publishing

You must approve and publish a service before you can entitle users to be able to view and request the service in their catalog.

Approval and publishing overview

Services must be published before they can appear in the BMC Digital Workplace. You can publish a service once it has been defined with a catalog profile. However, a service will still need a workflow (and a related questionnaire) in order to process fulfillment. A service version can have only one revision in Published status.


To submit a service for approval

  1. Go to Services > My Services.
  2. Double click a service with a revision in Draft status.
  3. With the Draft status highlighted, select Actions > Submit for approval.

To approve and publish services

  1. Go to Services > My Services.
  2. Double click a service with a revision in Pending status.
  3. With the Pending status highlighted, select Actions > Approve & Publish.

You can also approve and publish services that are waiting in the Pending tab.

When you edit a published service revision

When you edit a service revision in Published status, you do not modify the revision details. Instead, the system creates a new revision in Draft status in which to apply the edits. You can continue to edit the draft revision until you are ready to submit the revision through the publishing process.

When the latest revision is published, the currently published revision shall be set to Approved status.

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