Reviewing the status of service requests

Service catalog administrators can check the status of self-service requests. To ensure that the system is fulfilling services correctly, open the Service Requests page. The service request list can be filtered by a pre-configured or custom time range, and the data can be exported as a CSV file for further analysis.

To verify request details

To access Service Requests, select Services > Requests.

Double click an item to open a panel to view the details of a request. When a request is successful, the panel will not show any additional details.

To view the request process

When a process is completed, or if a process is paused, you can open the workflow and view the process to see where it may be waiting for a response.

Related topics

Building enhanced service catalogs

Workflows for service fulfillment

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