Business end users can request services through the enhanced catalog, a consumer-friendly app store experience. The enhanced catalog provides enriched profiles and categories for service items, bundles, and promotional banners to help self-service users learn more about the services in your organization. For example, you might have a service called "User Account Management" for requesting new accounts or password changes, as shown in the following image.
To support the enhanced catalog you must have a license to use the Catalog application.
This topic includes the following sections:
Enrich catalog profiles with images, video, and rich text
Enhance the service catalog experience by creating service item catalog profiles that include:
- Multimedia carousel of videos and images to demonstrate the value of the selected service.
- Rich text descriptions with business and technical details to help users to request the service with confidence.
- Downloadable files and links to internet and other web resources.
- Service ratings and timeline to help users evaluate solutions.
Example of a rich catalog profile
Enable users to filter catalog items by categories
Example of a category selection
Enhance the search for enhanced catalog items
When enabled in Catalog, users can search the catalog for words found in the following catalog profile sections:
- Service name or title
- Service version
- Service description
- Service tags