Enhanced catalog

Business end users can request services through the enhanced catalog, a consumer-friendly app store experience. The enhanced catalog provides enriched profiles and categories for service items, bundles, and promotional banners to help self-service users learn more about the services in your organization. For example, you might have a service called "User Account Management" for requesting new accounts or password changes, as shown in the following image.

To support the enhanced catalog you must have a license to use the Catalog application.

This topic includes the following sections:

Enrich catalog profiles with images, video, and rich text

Enhance the service catalog experience by creating service item catalog profiles that include:

  • Multimedia carousel of videos and images to demonstrate the value of the selected service.
  • Rich text descriptions with business and technical details to help users to request the service with confidence.
  • Downloadable files and links to internet and other web resources.
  • Service ratings and timeline to help users evaluate solutions.

Example of a rich catalog profile

Enable users to filter catalog items by categories

Example of a category selection

Enhance the search for enhanced catalog items

When enabled in Catalog, users can search the catalog for words found in the following catalog profile sections:

  • Service name or title
  • Service version
  • Service description
  • Service tags

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