Support information
This topic contains information about how to contact Customer Support and the support status for this and other releases
Contacting Customer Support
If you have problems with or questions about a BMC product, or for the latest support policies, go to
Support Central
. You can search the Knowledge Base for help with an issue or download products and maintenance.
If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.
Support status
As stated in the current
BMC Product Support Policy
, BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the
BMC Software Subscription Services Support policy
.
The BMC TrueSight Capacity Optimization Suite page on the BMC Support website shows the support status for various versions.For any other BMC product not listed in this page, refer to the BMC Support website.
Support status for specific product features
For information about the level of support provided for specific product features, refer to Deprecated and dropped features and components.
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