Upgrading the Capacity Agent
Where you are in the Upgrade process
Step | Task |
---|---|
1 | Preparing for TrueSight Capacity Optimization upgrade |
2 | Upgrade Remedy Single Sign-On |
3 | Upgrade TrueSight Presentation Server |
4 | Upgrade TrueSight Capacity Optimization Application Server and ETL Engine |
5 | Upgrade TrueSight Capacity Optimization Gateway Server |
6 | Upgrade TrueSight Capacity Optimization Capacity Agent (You are here) |
7 | Complete the post-upgrade activities |
To upgrade the Capacity Agent
- Log in to the managed system where you want to upgrade the Capacity Agent.
- (Windows) Log in as a user with administrator privileges.
- (UNIX and Linux) Log in as a non-root user.
Extract the Capacity Agent installer files to a temporary directory.
- (Windows) Extract
TSCO_Agent_ver11.500_MSwindows.zip
- (UNIX and Linux) Run the following command:
TSCO_Agent_ver<version_number>_<platform>_<architecture or image>.tar
For example,TSCO_Agent_ver11.5.00_Linux_x86-64.tar
TSCO_Agent_ver11.5.00_Solaris_SPARC.tar
- (Windows) Extract
- (Optional) To modify values of the Agent installation properties, complete these steps:
Navigate to the directory that contains the extracted files.
Open the AgentSilentInstallOptions.txt file.
Update values of the required parameters.
- Run the following command to start the upgrade:
- (Windows)
<path_to_install.bat>\install.bat -DOPTIONS_FILE=<path_to_AgentSilentInstallOptions.txt>
For example,C:\Users\Administrator\Downloads\installer\install.bat -DOPTIONS_FILE="C:\AgentSilentInstallOptions.txt"
- (UNIX and Linux)
./install.sh -DOPTIONS_FILE=<path_to_AgentSilentInstallOptions.txt>
For example,./install.sh -DOPTIONS_FILE=/installer/AgentSilentInstallOptions.txt
- (Windows)
(UNIX and Linux) Run the following command as a root user to configure the Agent:
- Change to the root user.
- Change to the installation directory and run the following command:
./b1config<version>.sh
whereversion
indicates the version of the installed Capacity Agent.
- Verify the status of the upgraded Agent:
- (Windows)
- At the command prompt, enter
services.msc
- Check whether the BGS_SDService service is running.
- At the command prompt, enter
- (UNIX and Linux)
Run this command to ensure that the agent daemon service (/etc/bgs/SD/bgssd.exe -d /etc/bgs/SD -s
) is running as a non-root user:ps -ef | grep bgs
- (Windows)
Where to go from here
Now that you have successfully upgraded the Capacity Agent, you must complete the post-upgrade activities.
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