Starting and stopping the Remedy SSO and Presentation Server components

Use the following sections to understand services and scripts used for starting and stopping the Remedy Single Sign-On and TrueSight Presentation Server components. You can also choose to skip the system requirements validation and forcefully start the Presentation Server.

Starting and stopping the Remedy SSO server

Starting and stopping the Remedy Single Sign-On server on Windows

You can start or stop the service on Windows by navigating to services.msc or by running commands on the command line.

To start or stop the service from services.msc

  1. Navigate to the computer where Remedy Single Sign-On is installed.
  2. Click Start > Run > services.msc.
  3. Start or stop the BMC Remedy Single Sign-On Server service.

To start or stop the process from the command line

  1. Navigate to the <Remedy SSO Installation Directory>\rsso\bin directory.
  2. On the command line, run one of the following commands:
    • To start the process: rsso.bat server start
    • To stop the process: rsso.bat server stop

    Note

    Running the start command results in first stopping the Remedy Single Sign-On service and then starting it.

Starting and stopping the Remedy Single Sign-On server on Linux

  1. Navigate to the <Remedy SSO Installation Directory>\rsso\bin directory.
  2. On the command line, run one of the following commands as a non-root user:
    • To start the service: ./rsso server start
    • To stop the service: ./rsso server stop

    Note

    Running the start command results in first stopping the Remedy Single Sign-On service and then starting it.

Verifying the status of Remedy SSO

  1. Navigate to the <Remedy SSO Installation Directory>\rsso\bin directory.
  2. On the command line, run one of the following commands:

    • (Windows): rsso.bat server status
    • (Linux): ./rsso server status

      Note

      On a Linux server, you need to run the command as a non-root user.



Starting and stopping the Presentation Server

Starting and stopping the Presentation Server on Windows

The following service can be used to start and stop the core server, Index server, and the database server from services.msc .

Service nameDisplay name
BMCTSPSSvcBMC TrueSight Presentation Server
You can also start and stop this service by running the following commands:

  • tssh server start
  • tssh server stop 

For more information, see  Presentation Server tssh commands .

Note

If you are working on a non-English Windows 2016 OS (for example, a Chinese Windows 2016 OS), restarting the OS does not result in automatic restart of the service. After the OS restart, you need to manually start the service.


Starting and stopping Presentation Server on Linux

The BMCTSPSSvc script located at /etc/init.d starts and stops the Presentation Server on Linux.

TrueSight Presentation Server can be installed by a non-root user only. Therefore, the installer does not have sufficient permissions to automatically create the BMCTSPSSvc script used for starting the Presentation Server.

You need to run the tssh service register <non-root User> command to register the service which in turn performs the following actions:

  • Creates the BMCTSPSSvc script in the /etc/init.d directory.
  • Creates the following soft links located at /etc/<RunLevel>.

    Soft linkDescription
    S80BMCTSPSSvc 
    Runs the script to start the Presentation Server.
    K08BMCTSPSSvc  
    Runs the script to stop the Presentation Server.

You can start or stop the Presentation Server by running the following commands:

TaskType of userCommand
Start the serviceroot

service BMCTSPSSvc start

non-root

Run one of the following:

  • tssh server start
  • sudo service BMCTSPSSvc start
Stop the servicerootservice BMCTSPSSvc stop
non-root

Run one of the following:

  • tssh server stop
  • sudo service BMCTSPSSvc stop

For more information about the tssh commands, see  Presentation Server tssh commands .

Forcefully starting the Presentation Server service

Unless the computer hosting the Presentation Server meets the following system requirements, you cannot start the Presentation Server. 

  • Total RAM (in MB): 32,000
  • Available RAM (in MB): 25,000
  • Total swap space / page file (in MB): 8,000
  • Available swap space / page file (in MB): 8,000

  • Available disk space (in MB): 2,000

You can verify whether you are unable to start the service because of the system requirements validation by looking at the following log files:

ProductLog file namesPath
TrueSight Presentation Server
Windows

TrueSight_svc.log and TrueSight.log

<Presentation Server installation directory>\truesightpserver\logs
Linuxtssh.log and TrueSight.log<Presentation Server installation directory>/truesightpserver/logs
If you plan to use TrueSight Presentation Server with the TrueSight Capacity Optimization component only, you can skip validation of the system requirements, which includes the check for 32 GB of RAM, whenever the Presentation Server service starts. When Presentation Server is used with TrueSight Capacity Optimization only, the minimum RAM or memory requirement is 8 GB

To skip validation of the system requirements and forcefully start the Presentation Server service

  1. Navigate to the following location:

    • For Windows: <installationDirectory>\truesightpserver\conf\custom
    • For Linux: <installationDirectory>/truesightpserver/conf/custom
  2. Edit the csr.conf file, add the following property, and save the file.
    skipResourceCheck=true

  3. Restart the product service.

Alternatively, run the following command to forcefully start the Presentation Server service: tssh server start force 

However, this method does not guarantee the automatic restart of the Presentation Server service after restarting the Presentation Server host.

Related topic

Installing

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