Enabling the TrueSight features access for non-group users

Users can log in to the TrueSight console by using an authentication mechanism such as local, LDAP, or SAML through the Remedy Single Sign-On Server. However, when a user is not assigned to any user group in the Remedy Single Sign-On Server, the user cannot access the TrueSight features after logging in to the console.

To authorize such users to use the TrueSight features, do the following tasks:

  1. Create a group in the Remedy Single Sign-On Server.
    For more information, see Configuring users and user groups.
  2. Assign the default authorization profile to this group in the TrueSight Presentation Server.
    This authorization profile with the default privileges enables access to the TrueSight features. For more information, see "Enabling access to TrueSight console users not associated with a user group in Remedy SSO" section in the  Default users and user groups topic.
  3. Create a default access group in the TrueSight Capacity Optimization.
    This access group is assigned to all non-group users after they log in to the TrueSight console. 
    1. Log in to the TrueSight Capacity Optimization as an administrator.
    2. Click Administration > Users > Access groups > Add access groups.
    3. On the Add access group page, complete these steps:
      1. Specify a name and a description for the group.
      2. Select the option to associate this access group with the users of external user groups matching the names specified in the External names box. The External names box is enabled after selecting this option.
      3. In the External names box, type the group name that you configured with the default privileges in the TrueSight console in step 2. 
      4. Save the changes. The access group is created and listed on the Access groups page.
  4. Grant rights to the default access group to access views in the TrueSight console.
    The non-group users, who are assigned the default access group, cannot access any capacity views by default. You must provide explicit rights to the default access group to access the required views. After you grant rights, the users of the default access group can access these views.
    1. Log in to the TrueSight console as an administrator.
    2. In the left pane, click Administration > Capacity Views > View group.
    3. Click Edit access rights of the view group for which you want to grant access to the default access group.
    4. On the Grant visibility to access groups page, select the check box corresponding to the default access group, and click Apply. A confirmation message is displayed.
    5. Repeat these steps for other view groups for which you want to grant access to the default access group.
    6. To grant access to the custom views, click Administration > Capacity Views > Views, and then edit the access rights.
    7. Log in to the TrueSight console with the credentials of the non-group user that you created in the Remedy Single Sign-On Server.
    8. Verify that you can access the custom views and views in the view groups for which the access is granted in the earlier steps.
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