Integrating
BMC Helix Business Workflows integrates with other BMC products such as BMC Helix Platform, BMC Helix Digital Workplace Advanced, BMC Helix Chatbot, and BMC Helix Integration Service. BMC Helix Business Workflows also integrates seamlessly with third-party applications or services.
As an administrator, you can integrate BMC Helix Business Workflows with other BMC products or third-party applications to perform specific use cases in BMC Helix Business Workflows. For example, you use the cognitive service from BMC Helix Platform to automate the manual task of selecting case templates while creating a case in BMC Helix Business Workflows.
The following topics in this section describe the procedures to integrate the product and other settings:
| Action | Reference |
|---|---|
| Enable auto-categorization of cases and prediction of case templates while creating or updating cases. | Leveraging cognitive capabilities in BMC Helix Business Workflows |
Enable users to submit service requests that are specific to BMC Helix Business Workflows. | Enabling automatic case creation from BMC Helix Digital Workplace Advanced service requests |
Configure BMC Helix Business Workflows to create a corresponding service request in BMC Helix Digital Workplace Advanced for a BMC Helix Business Workflows case. | Enabling automatic creation of service requests in BMC Helix Digital Workplace Advanced from cases |
Integrate BMC Helix Business Workflows with third-party applications by using connectors. | Integrating BMC Helix Business Workflows with other applications |
Configure BMC Helix Business Workflows to work with BMC Live Chat so that case agents can communicate with users through chat and resolve user requests. | Configuring BMC Helix Business Workflows to work with Live Chat |
Integrate BMC Helix Business Workflows with Workday so that case agents can manage cases for Workday service requests from BMC Helix Business Workflows. | Integrating BMC Helix Business Workflows with Workday |
| Configure BMC Helix Business Workflows processes to use Robotic Process Automation bots by using the Automation Anywhere connector. | Automating tasks by using RPA bots |
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