Enabling users to create cases for Workday data updates

This use case describes how employees can create cases in BMC Helix Business Workflows to update Workday person data by using Jitterbit.

Benefits

Integrating BMC Helix Business Workflows with Workday provides the following benefits:

• Enables users to raise service requests related to Workday services by using BMC Helix Chatbot or the BMC Helix Digital Workplace Advanced Client application.
• Case agents can manage cases related to Workday services from a single application.

Scenario

Consider a scenario where an employee wants to change address details in Workday. BMC Helix Business Workflows integrates seamlessly with Workday enabling  employees to create cases by using the BMC Helix Digital Workplace Advanced or BMC Helix Chatbot. The employee interacts with BMC Helix Chatbot and requests for an address change in Workday.

A case is created and tracked in BMC Helix Business Workflows to fulfill the employee's request. A case agent verifies that the task to change the address is executed and the employee address is updated in Workday. The employee can view the request status via BMC Helix Digital Workplace Advanced.

Roles involved in this use case

This use case involves the following user roles:

• Administrator
• Case Business Analyst
• Case Agent
• Employee

Workflow

The following table lists the tasks to enable an employee to raise an address change in Workday request in BMC Helix Business Workflows:

Related topic

Integrating BMC Helix Business Workflows with Workday