Phased rollout


This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Business Workflows.


To stay informed of changes to this space, click the icon on the top of this page.

The following updates have been added since the release of the space:

22.1.08April 17, 2024

Patch 8 for version 22.1 is available for SaaS customers.


22.1.07August 11, 2023

Patch 7 for version 22.1 is available for SaaS customers.


22.1.06July 5, 2023

Patch 6 for version 22.1 is available for on-premises customers.


22.1.06June 7, 2023

Patch 6 for version 22.1 is available for SaaS customers.


22.1.05March 24, 2023


  • Raise workplace-related service requests by using Workplace Service Management.
  • Resolve cases from mobile devices. View checklists and to-dos on mobile devices and mark them complete.
  • Report maintenance issues by automatically raising preventive cases from resolved workplace issues, so that the functionality of workplace assets isn’t affected.
  • Create schedules to track the routine maintenance of assets in a line of business by automatically creating cases based on recurring schedules.
  • Create checklists and add them to cases to reduce errors.
  • Enable asset integration for a line of business to allow asset visibility in case management and facilitate asset-driven case assignment. Case agents can then associate assets with cases and tasks, and resolve cases quickly by viewing the asset information.
  • Assist case agents in resolving cases by attaching knowledge articles to case templates.
  • Address issues in a timely manner, monitor the workload of team members, and gain insights into the metrics for workplace-related reactive and preventive maintenance from the Workplace Service Dashboard.
  • Create and manage onboarding requests for new hires from the Onboarding Portal in HR Service Management.
  • Complete preboarding tasks as new candidates and mark to-dos complete from the New Hire Portal in HR Service Management.
  • Use the onboarding use case to create onboarding requests in HR Service Management.
  • Assign to-dos to end users and new hires to complete certain steps or activities.
  • Save custom fields in extension record definitions to enable them to be reused in multiple ways.
  • Define a default value for a dynamic field. The value is then automatically populated in cases and tasks where the dynamic field is used. 
  • Enable the status of cases and tasks to be reset to Assigned when the assigned group is changed.
  • View the names of collaborators from BMC Helix Digital Workplace Advanced in the cases in BMC Helix Business Workflows.
  • Configure the approval for cases and tasks to be triggered when the status is set to New.
  • View the comments that are added while approving or rejecting the cases in BMC Helix Business Workflows as alternate approver in BMC Helix Digital Workplace.
  • Protect PDFs that are automatically generated in cases and tasks with a system generated password to maintain the privacy of the document. 


22.1.01September 2, 2022
  • Enhancements: Avoid PDF generation failure by replacing invalid XML characters with empty strings.
  • Issues that are fixed and open in 22.1.01.


22.1July 29, 2022


  • Organize and maintain employee documents while remaining compliant.
  • Raise HR service requests by using HR Service Management.
  • Create end-to-end use cases as required by your line of business.
  • Enhance knowledge management by integrating with BMC Helix Knowledge Management by ComAround.

  • Add comments when approving or rejecting a case, task, or knowledge article

  • Assign Email Template Manager and Notes Template Manager roles to case agents to manage email and notes templates.
  • Save emails as drafts while composing emails.
  • Save emails as templates while composing emails.
  • Use people list while composing emails to add related people to the emails.
  • Search within dynamic data, attachments, and social activities in cases and tasks from Global search.

  • Select Named list in the List type of question in dynamic data fields and set the List type field to be dynamic instead of static to maintain consistency.
  • Create internal cases and disable case-related communications to requesters.
  • Send resolution notes to requesters when cases are resolved.

  • Reopen resolved cases from BMC Helix Digital Workplace Advanced.
  • Enable automatic creation of service request for a case created in BMC Helix Business Workflows using a connector.

  • Add generated PDFs in social activity feeds of cases by adding the Add Public Activity element to a process that requires a PDF document output.

22.1 enhancements and patches

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