Phased rollout

   

This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Automating BMC Helix Business Workflows

While working with cases, case agents need to manually perform multiple, time consuming actions. These actions can be routine and simple, and automating these actions can save time for the case agents.

As a case business analyst, you can automate the manual processes in BMC Helix Business Workflows by performing certain configurations. 

Automating cases

Automate the manual processes in cases, such as case assignment, status transition, flow of cases, so that case agents do not have to spend time on these activities. Learn about automating the manual processes in cases in Automating cases.

Automating tasks

Automate the tasks to reduce manual intervention by agents and quicker resolution of cases.

Learn about automating the manual tasks in Automating tasks.

Automating dynamic field updates

Learn about automating dynamic field updates by using the Get Dynamic Data or Update Dynamic Data elements in Automating dynamic field updates.

BMC Helix Business Workflows process designer elements

Learn about the specific Process Designer elements that are used in BMC Helix Business Workflows in BMC Helix Business Workflows process designer elements.



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