Integrating
BMC Helix Business Workflows integrates with other BMC products such as BMC Helix Innovation Suite, BMC Helix Digital Workplace Advanced, BMC Helix Virtual Agent, and BMC Helix Integration Service. BMC Helix Business Workflows also integrates seamlessly with third-party applications or services.
As an administrator, you can integrate BMC Helix Business Workflows with other BMC products or third-party applications to perform specific use cases in BMC Helix Business Workflows. For example, you use the cognitive service from BMC Helix Innovation Suite to automate the manual task of selecting case templates while creating a case in BMC Helix Business Workflows.
The following table lists the actions that you can take to integrate the product:
| Action | Reference |
|---|---|
| Enable auto-categorization of cases and prediction of case templates while creating or updating cases. | Leveraging cognitive capabilities in BMC Helix Business Workflows |
Enable users to submit service requests in BMC Helix Digital Workplace Advanced that are specific to BMC Helix Business Workflows. | Enabling automatic case creation from BMC Helix Digital Workplace Advanced service requests |
Configure BMC Helix Business Workflows to create a corresponding service request in BMC Helix Digital Workplace Advanced for a BMC Helix Business Workflows case. | Enabling automatic creation of service requests in BMC Helix Digital Workplace Advanced from cases |
Integrate BMC Helix Business Workflows with third-party applications by using connectors. | Integrating BMC Helix Business Workflows with other applications |
Configure BMC Helix Business Workflows to work with BMC Live Chat so that case agents can communicate with users through chat and resolve user requests. | Configuring BMC Helix Business Workflows to work with Live Chat |
Integrate BMC Helix Business Workflows with Workday so that case agents can manage cases for Workday service requests from BMC Helix Business Workflows. | Integrating BMC Helix Business Workflows with Workday |
Configure the Adobe Sign account for BMC Helix Business Workflows to enable users to electronically sign documents by using Adobe Sign. | Enabling users to digitally sign documents |
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