Responsibilities and permissions for Knowledge Management
To create and manage knowledge articles and templates In Knowledge Management, user roles and permissions let you control access to the fields and record definitions. The appropriate Knowledge Management roles are assigned out-of-the-box with the functional roles. Roles define different functions for knowledge users based on their experience level, training, competence, and so on. These roles are hierarchical and users gain more authority as they advance from one level to the next.
The following table lists the roles, responsibilities, and permissions for knowledge management activities:
Role | Responsibilities | Permissions | When to assign this role |
---|---|---|---|
Knowledge Candidate |
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A Knowledge Candidate cannot take ownership of any knowledge articles. | Grant this permission to a user who uses the knowledge base to work with cases. |
Knowledge Contributor |
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A Knowledge Contributor can take ownership of articles created by other users, can be the article assignee, and can change the assignments. | Grant this permission to advanced users who can create, modify, or review knowledge articles, and can publish articles to a specific audience, usually the internal users. |
Knowledge Publisher |
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A Knowledge Publisher can take ownership of articles created by other users, can be the article assignee, and can change the assignments. | Grant this permission to advanced users who have the authority to publish articles to external users. |
Knowledge Coach |
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A Knowledge coach can take ownership of articles created by other users, can be the article assignee, and can change the assignments. | Grant this permission to advanced users who can be mentors to other users for their development of Knowledge Management competencies. |
Knowledge Administrator | Configures the knowledge sets, templates, and styles according to the business needs. | The permissions are given out-of-the-box only to the Knowledge Coach IS persona. | NA |
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