Use case 4: COVID-19 Assistance To Employees

Title

COVID-19 Assistance To Employees - Facilities line of business

Purpose

Organizations can set up a helpdesk or a taskforce to help employees who require assistance with a situation related to COVID-19. Based on the type of assistance that is selected by the employee and the provided details, the respective departments can coordinate with the employee and provide them with the resources or required help. 

Introduction

Employers can use this sample content pack to help their employees who need assistance in case of a COVID-19 related situation.

Details

• Case templates required to enable this use-case: COVID Emergency Helpdesk Template
• BMC Helix Digital Workplace Catalog items for this use case: BMC Sample Facilities-COVID Emergency Helpdesk

Flow of Activities

1. Employee goes to BMC Helix Digital Workplace Advanced and selects the BMC Sample Facilities-COVID Emergency Helpdesk service.
2. Employee selects the Assistance required from the list of items available in the form. Based on the selected item, further details are asked from the employee in the form.
3. Once the request is submitted, a case is created for the Facilities line of business.
4. Tasks are added to the case automatically based on the type of assistance requested by the employee.
5. An agent takes the necessary steps to arrange for the assistance requested.
6. Once the request is provisioned, the case is closed.

List of Tasks

1. Arrange for Food or Grocery
2. Arrange a Cab or Ambulance
3. Arrange a Hospital Bed or ICU Bed
4. Arrange Diagnostic Test or Medicine or Oxygen Cylinder or Oxygen Concentrator
5. Arrange for Blood or Plasma
6. Arrange for Isolation Centers
7. Financial Assistance or Salary Advance for COVID19 Support
8. Health Insurance Assistance for COVID19 Support

Configuration Notes

Add or modify the case and tasks templates and descriptions as per the standard operating procedure as defined by the relevant authorities in the organization.