Resetting the feedback counter for knowledge articles
As a case business analyst, you can reset the feedback counter to calculate the number of likes and helpful feedback separately for each version of a knowledge article. By default, the RESET_FEEDBACK_COUNTER option is disabled so that feedback is calculated cumulatively for all versions of a knowledge article.
To reset the feedback counter
- Log in to BMC Helix Business Workflows as a case business analyst.
- Select Line of Business > Manage Line of Business.
- On the Application Configurations tab, click RESET_FEEDBACK_COUNTER.
- To reset the feedback counter to show feedback separately for every version of a knowledge article, select .