Performance testing methodology

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This topic provides the following information:

  • Tests executed
  • Test cases
  • Data volume

Tests executed

The following tests were executed:

  • Single users test with varying latencies like 1ms, 100ms and 300ms.
  • Multiple users tests for 2,300 users with the mix of applications such as BMC Helix Business Workflows, BMC Helix Digital Workplace Advanced and BMC Helix Virtual Agent.

Test cases

Response times were captured for key use cases, and transactions for a workload of 2,300 concurrent users.

For details about the use cases and steps, see BMC Business Workflows performance benchmark use cases.

End-user response time was captured for the following key actions:

ApplicationTest cases

BMC Helix Business Workflows










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BMC Helix Digital Workplace Advanced






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Data Volume

The volume of data is listed in the following table:

Total Users12000+
Total Users Petramco5000+
Total Cases10100
Tasks11013
Knowledge Articles765

BMC Helix Digital Workplace Advanced Requests

4546
Service Targets14
Case Templates135
Tasks Templates103
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