BMC Helix Business Workflows is a case management application for lines of business, including HR, facilities, procurement, finance, legal, and other groups providing services to employees in a managed and an automated way. It helps to automate the processes and workflows across the business easily. Cognitive capabilities can also be leveraged to decrease the manual steps performed by an agent during the workflow. It makes channel engagement easier for the enterprise. The experience extends to emails, mobile devices, and chatbots.
BMC Helix Business Workflows is built on the BMC Helix Innovation Suite which provides the ability to tailor the user interface and create automated workflows without writing code.
- Define case templates for each Line of Business (LOB)
- Define case assignment mapping for each LOB that can be used for auto assignment
- Have different approval definitions. For example, HR and Facilities can have different approval mechanisms.
This section provides information about performance benchmarking and contains the following topics: