Defining global configurations
As an administrator, you can modify the out-of-the-box configurations that are provided in BMC Helix Business Workflows on a global level or for a specific company. Any value that you configure for a specific company overrides the setting that is applied globally.
The following table provides a list of configuration parameters that is provided out of the box in BMC Helix Business Workflows:
Enable the validity of a requester before creating a case.
|Enabling requester identity validation|
Enable the summarization service to create case description from chat transcripts. Then define the minimum number of chat lines that will be considered for creating the case description.
|Using summarization service and defining the minimum number of summary lines|
Define the time zone that is used to display the date and time in PDF files.
|Setting up the time zone|
|Detect email loop between two internal systems, or between an internal and external system.||Detecting email loops|
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