BMC Helix Business Workflows performance benchmark use cases

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BMC Helix Business Workflows test case steps

To perform the test cases, log in to the BMC Helix Business Workflows.

http://psr-is.bmc.com/innovationsuite/index.html#/com.bmc.dsm.bwfa

User name: P200451

Password: Password_1234

B1_Create_Case_with_Template

  1. Login as a Case Agent.

  2. Click Create Case.

  3. Select Requester, for example P2000.
  4. Select Contact, for example P1000.
  5. Click Browse Case Templates.
  6. Select a Case Template.
    Search for templates that include the text PSR, and select one of the templates, so that the case created matches the required Approval criteria. 
    The case is created in the Assigned state, and should automatically move to the Pending status with Status Reason as Approval. After the case is created, the SLM status should be assigned to the case immediately.
  7. Click Save Case.

  8. Logout.

B2_Quick_Case

  1. Login as a Case Agent.

  2. Open Quick Case.

  3. Search for a Requester, for example P2000.
  4. Select a Requester.
  5. Problem Search, for example NewEmployee.
  6. Click Create Case.
  7. Logout.

  1. Login as a Case Agent.

  2. Search for a case by using a keyword.

  3. Add a filter, for example "Priority".
  4. Add another filter, for example "Status".
  5. Logout.

B4_Update_Case_Add_Task

  1. Login as a Case Agent.

  2. Search for a case using the keyword "New".

  3. View the case.
  4. Click Edit.
  5. Change Status of the case to "Assigned" and click Update.
  6. Add a note to the case.
  7. Click Add Adhoc Task.
  8. Enter the details and click Save- Add Task.
  9. Click Resources tab.
  10. Associate Similar Case.
  11. Logout.

B5_View_Task_Add_Note

  1. Login as a Case Agent

  2. Open the Task workspace.

  3. View Task.

  4. Add Task Note.
  5. Logout.

B6_Create_Case_withEmail

  1. Send an email to hrpsr2@pt62.local.

B7_Search_KM

  1. Login as a Case Agent.
  2. Open the Knowledge workspace.
  3. Enter the Search Criteria and click Search.
  4. Logout.

B8_Update_Case_withEmail

  1. Login as a Case Agent.

  2. Select a Case ID to be updated.

  3. Send an email to hrpsr2@pt62.local with RE: CASE ID in the subject line.
  4. Logout.

B9_Approve_Case

  1. Login to Approval Application http://psr-is.bmc.com/innovationsuite/index.html#/com.bmc.arsys.rx.approval.

    • User name: P201001

    • Password: Password_1234

  2. Select a case for approval.

  3. Approve the selected case.
  4. Logout.

BMC Helix Digital Workplace Advanced test case steps

To perform the test cases, log in to BMC Helix Digital Workplace Advanced.

http://psr-dwp.bmc.com/dwp/app 

User name: aananda

Password: Password_1234

D1_Search_Catalog

  1. Login as an end user.  

  2. Show all the 25 Items.

  3. Logout.

D2_Display_Knowledge_Article

  1. Login as an end user. 

  2. Search with a keyword.

  3. Click Resources.
  4. Select and view the resource.
  5. Logout.

D3_Request_a_Service

  1. Login as an end user. 

  2. Click on Request TimeOff.

  3. Request Now.
  4. Enter the Summary - Number of Days.
  5. Select a Reason.
  6. Enter the Start Date.
  7. Enter the End Date.
  8. Complete the request.
  9. Click I am done.
  10. Logout.

D4_Approval_Request

  1. Login as an end user who is an approver.

  2. Click My Activity.

  3. Click Approve.
  4. Logout.

D5_Check_Status_of_Request

  1. Login as an end user. 

  2. Click on My Activity.

  3. Logout.

BMC Helix Virtual Agent test case steps

To perform the test cases, navigate to the BMC Helix Business Workflows application.

http://psr-is.bmc.com/com.bmc.dsm.chatbot 

User name: P100101

Password: Password_1234

C1_Submitting_Request

  1. Login as an end user for chatting
  2. Type “I want to take Paid PTO”.
  3. Type the start date.
  4. Type End date

  5. Click or Type 'YES'.
    A service request is created.

C2_Searching_Knowledge_Article

  1. Login as an end user for chatting. 
  2. Type dental policy to search Knowledge Articles.

  3. View one of the knowledge articles.

C3_Displaying_My_Status

  1. Login as an end user for chatting.
  2. Type the string “show me my requests".

  3. View one of the Requests.
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