Approving or rejecting knowledge articles

When a case agent needs to publish, retire, or cancel a knowledge article, it is sent for approval to a specified approval group. To approve or reject a knowledge article, a user from the specified approval group must open that knowledge article from the Knowledge console.

1. Log in to BMC Helix Business Workflows.
2. Select Workspace > Knowledge.
3. From the Line of Business list, select the line of business for which you want to approve or reject an article.
   If you have access to a single line of business, the line of business is selected by default.
4. Open a knowledge article with Publish Approval, Retired Approval, or Request Cancelation status that needs approval.
5. Click Approve or Reject.
   The following image shows the Approve and Reject options:
   

When approved, a knowledge article moves to the next status. When rejected, the knowledge article moves to the previous status. Learn more about the statuses in Knowledge article approvals.